How long will my order take?

We prepare your order in 1-2 business days. Transit then takes 2 to 4 weeks, because most of our pieces leave our suppliers' warehouses overseas. Never more than 30 days from your order confirmation. Full detail on the shipping page.

What does shipping cost?

Free on U.S. orders of $89 or more. Under that, the exact rate is shown at checkout before you pay. Nothing is added afterwards.

Do you ship outside the United States?

Not right now. We ship to U.S. addresses only.

Can I track my order?

Yes. When it leaves for its destination you get an email with a tracking number.

Can I return something?

Yes. You have 30 days from delivery and you do not have to give a reason. See the returns page for the steps.

What if it arrives damaged?

Write to us within 48 hours through the contact page. We will ask for photos of the item and of the box, cover the cost, and either send a replacement or refund you — your choice.

Will the plug work in the U.S.?

Check the spec sheet on each product page before you buy — voltage and wiring are listed there when the supplier has confirmed them. Solar and USB-rechargeable pieces have no plug at all, so they work anywhere. If a spec is missing, ask us first: we would rather tell you we do not know than guess.

Do the lamps include a bulb?

It depends on the piece. Fixtures with an integrated LED do not need one. Fixtures that take a screw-in bulb say so on the product page, along with the socket type.

Can I use an indoor piece outdoors?

Only if its IP rating says so. Every product page lists the rating. A fixture rated for indoor use will not survive rain, and installing it outside voids any claim if it fails.

Do I need an electrician?

For solar, battery and plug-in pieces, no — you place them and you are done. Anything that has to be wired into your home's electrical system should be installed by a licensed electrician.

What if a light stops working?

A manufacturing fault is separate from the 30-day return window. Send us a message with photos and tell us what happened, and we replace it or refund you.

Will I be charged import duty?

Any import duty is set by U.S. Customs, not by us, and is not part of the price you pay at checkout. The shipping page explains how this changed in 2025 and what to do if a carrier contacts you.

How do I reach you?

Through the form on our contact page. It comes straight to us and we answer within one business day, two at the most.