30 days, no reason needed

You have 30 days from the day your order arrives to send it back, and you do not have to tell us why.

How to return something, step by step

1. Write to us. Email us from the contact page with your order number and what you want to return.
2. We send instructions. We confirm the return address and how to ship it.
3. Pack it up. Unused, in its original packaging, with all accessories and parts.
4. Ship it. Keep your proof of shipment until we confirm the package arrived.
5. We check it. We make sure it arrived in the condition agreed.
6. We refund you. Within 14 days at the latest, to the same payment method you used.

Who pays for the return

If you are returning because you changed your mind, return shipping is on you. If the piece arrived damaged, faulty, or was not what you ordered, we pay it.

Damaged or wrong items

Contact us within 48 hours of delivery with photos of the item and of the packaging. We send a replacement or refund you in full, whichever you prefer, and shipping is on us.

If a piece stops working

A manufacturing fault is not the same as changing your mind, and it is not tied to the 30-day window. If a light stops working and it was not dropped, miswired, or installed outside what it is rated for, send us photos and tell us what happened. We replace it or refund you.

What we cannot take back

Pieces that have been installed and show wear, returns without their original packaging or with parts missing, and anything damaged after delivery.

Refund timing

Once we confirm the return, the refund is issued to your original payment method. How quickly it appears on your statement depends on your bank or card issuer, usually a few business days.