Where we ship

We ship to addresses in the United States. If your address is outside the U.S., the order cannot be completed right now.

What shipping costs

• Orders of $89 or more: free.
• Orders under $89: a flat rate, shown at checkout before you pay. Nothing is added afterwards.

How long it takes

We prepare your order in 1-2 business days. Transit then takes 2 to 4 weeks, because most of our pieces leave our suppliers' warehouses overseas.

We will not go beyond 30 days from your order confirmation. If for any reason we cannot meet that, we email you and you can cancel for a full refund.

We would rather say this plainly before you buy: we are not a two-day-delivery store. What you get instead is lighting you will not find in the big chains, at a price that reflects it.

Tracking

The moment your order leaves for its destination you receive an email with a tracking number, so you can check where it is at any time. If five business days have passed since your order confirmation and that email has not arrived, write to us.

Duties and import charges

Most of our pieces ship from our suppliers' warehouses outside the United States. On 29 August 2025 the U.S. removed the duty-free de minimis exemption that used to cover low-value international parcels, so import duty can apply to shipments entering the country. Any duty is set by U.S. Customs and Border Protection, not by us, and is not included in the price you pay at checkout.

If a carrier ever asks you for a charge on a Lumitierra order, email us before you pay it and we will look into it with you.

Sales tax

Any sales tax that applies to your order is calculated and shown at checkout, before you pay.

If something is delayed or goes wrong

If your order runs later than the window above, arrives damaged, or does not arrive at all, contact us and we fix it at no extra cost to you: a replacement or a refund, whichever you prefer.

Questions about your shipment

Write to us from the contact page with your order number.